Self-Service – Important Notes
Ellucian recommends you use Internet Explorer, Firefox, or Chrome as your internet browser when using Self-Service. Safari is not officially supported by Ellucian’s website technology.
If you have previously saved your password in your browser’s saved password keychain/cache in the previous instance of Self-Service, please delete the old passwords. This has caused trouble for people in signing in with the new account. See instructions below.
Self-Service Request Account
Starting December 22, 2014, accounts in Self-Service (https://selfservice.rts.edu) will be using an Active Directory based logon. In the past, we have use a different provider that was only accessible by Self-Service. This new Active Directory provider will be used to connect to additional applications and to help limit the number of unique logins each student has at RTS. As a result, you will have to request a new login account and the old will no longer be valid.
Step 1: Request Account Link
Visit https://selfservice.rts.edu and under the login area on the left, click “Request Account”.
Step 2: Supply Information
You will need to supply your student ID number as the “System ID” (no dashes, just numbers), first name, last name, and date of birth. Date of birth should be formatted as MM/dd/yyyy. If what you have supplied matches the database, an account will be created.
Step 3: Check Your Email
The email address on file for your account will receive a message showing your login ID and password. The password will be complex so you may wish to copy/paste it into the box when you login for the first time; be careful to not copy any trailing spaces. Your username will be automatically generated in three possible ways based on first come first serve availability:
Example Name: Jarod James Waxman
- Option 1: First Name First Letter + Last Name (JWaxman)
- Option 2: First Name First Letter + Middle Name First Letter + Last Name (JJWaxman)
- Option 3: First Name First Letter + Last Name + Random Number (JWaxman1234)
Step 4: Login First Time
Go back to https://selfservice.rts.edu and supply the login information from the email you receive.
Step 5: Automatic Request to Change Password and Supply Security Question and Answer
You may or may not be immediately prompted to change your password and set a security question and answer. If so, you will see the below picture. If not, proceed to Step 6 and 7 below. It is very important that you remember your security question and answer. If you forget your password, you can request it be reset. The system would then ask you to answer your security question. If you are correct, a new password is emailed. If you are not correct or forget, you will have to call or email the IT department and answer specific questions to get it reset. See the very bottom for this contact information if you need it.
Step 6: Manual Change Password
If you did not get prompted to change your password upon login, click on “My Profile” on the menu tabs. Then click “”Account Information” in the list of horizontal links below the tabs. Then click “Password” on the left hand vertical menu. You will have to supply the current password and set the new and confirming the new. Hit Save to save.
Step 7: Manual Security Question and Answer Entry
If you did not get prompted to change your security question and answer upon login, click on “My Profile” on the menu tabs. Then click “”Account Information” in the list of horizontal links below the tabs. Then click “Security Question” on the left hand vertical menu. You will have to supply your current password and then pick an available question and type your answer to that question. It is very important that you remember your security question and answer. If you forget your password, you can request it be reset. The system would then ask you to answer your security question. If you are correct, a new password is emailed. If you are not correct or forget, you will have to call or email the IT department and answer specific questions to get it reset. See the very bottom for the contact information if you need it.
Password Reset Tips
To help with account creation and password resets in Self-Service, I wanted to pass along a few helpful points that many folks are commonly running into today.
- Initial Password Entry: When you have requested your Self-Service account, the password will be very complex unfortunately. If you have trouble typing the password, you may want to copy/paste the password. If you do this, be careful with the characters you select in the email. The operating system, when double clicking, has a tendency to select additional blank spaces that are not part of the password. Click and drag very slowly across the characters and ensure there is no space selected after the final character of the password.
- Password Keychains / Browser Saved Passwords: Many browsers will ask you to save the password you have typed so that you never have to type it again. If you have previously used this feature for Self-Service, you should consider deleting the old values from your browser or keychain application. This has caused many folks to not be able to set a new password or security question and answer today because the browser is loading an older and invalid password. To review and delete the previously saved passwords, please see the below options for your browser.
- In Firefox: Options –> Options –> Security Tab –> Saved Passwords
- In Chrome: Menu –> Settings –> Show Advanced Settings –> Passwords and forms –> Manage passwords
- In Internet Explorer: Control Panel –> Credential Manager
- In Safari: Menu –> Settings –> Passwords (or Auto-fill under older versions)
- If you use 3rd party password vaults, you will need to review and modify those as well.
- Password Strength: The system will require you to use a strong password with letters, numbers, and special characters. Be prepared to input an appropriate password.
IT Contact For Help
Email: password.reset@rts.edu