General Information

Job Title:

Volunteer Support Associate

Job Description:

Opportunity Summary

This position supports the Decision America Tour by communicating with thousands of volunteers prior to the tour.

Department Summary

The Church Ministry department supports the mission of BGEA to proclaim the Gospel to all we can by every effective means available to us by encouraging and equipping churches and others to do the same. Church Ministry coordinators and volunteers across the US seek build relationships with pastors, support their ministry in prayer and offer BGEA resources, such as evangelism training, as aids in ministry. The Church Ministry department is also central to the Decision America Tours by working to involve churches and individuals in the Tour as a way to engage their communities and help spread the Gospel.

Ministry Requirements

  • Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
  • Faithfully upholds BGEA in prayer.
  • Participates in daily BGEA staff devotions as schedule permits.
  • Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations.
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence.

Job Description

Essential Duties and Responsibilities

  • Monitors and serves as a primary contact to the assigned volunteer email inbox(s) and text stream
  • Utilizes the following BGEA systems to effectively communicate with all volunteers:
    • Outlook email
    • Echo system for 2-way texting
    • iServe volunteer information portal
    • Facebook private messaging
  • Provides answers to frequently asked questions related to serving and the tour
  • Assists in creating a positive and meaningful experience via communications for tour volunteers
  • Makes outbound phone calls, as assigned

Marginal Duties and Responsibilities

  • Collects information needed for data team input on pre-tour volunteer registration cards
  • Provides statistical support documents, as requested
  • Other duties as assigned

Reporting Relationships

  • Reports to the Director Special Projects, Church Ministry
  • Relates closely to Volunteer Communications Specialist, Church Ministry
  • Has no supervisory responsibilities

Position Qualifications:

Job Specifications

Skills and Knowledge

  • Minimum of high school education with preference for associate level degree or equivalent experience.
  • Ability to effectively communicate both verbally and in written form.
  • Solid computer and software skills (MS Word, Excel, Outlook).
  • Strong organizational and process management skills.
  • Ability to prioritize and manage multiple tasks.
  • Displays responsive, pleasant attention to incoming/outgoing telephone calls, emails and text messaging.
  • Willingness to be a supportive team member with a consistent positive attitude.
  • Ability to maintain confidentiality due to interaction with sensitive information.

Physical/Mental Demands

  • Strong desire to serve others
  • Ability to work efficiently and productively under deadlines
  • Ability to work independently and as part of a team while demonstrating flexibility when priorities change

Working Conditions

  • Work is performed in a conventional office environment

Benefits Summary

Employees filling associate positions are allowed to work up to 1,000 hours a year (calendar/sequential) and are not offered any benefits.

Ministry Employee Expectations

As an employee of Billy Graham Evangelistic Association:

  • I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
  • I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
  • I agree that the purpose of my employment with BGEA is to further its Christian purpose, and that I am prepared to assist in accomplishing that purpose.
  • I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.

Application Deadline

Job Type:

Part Time

Salary Range:

$25k-$34k

General Information

Church/Organization Name

Billy Graham Evangelistic Association

Contact Name & Contact Info

(704) 401-5251
aclabruna@bgea.org

Industry

Non-Profit/Ministry

Denomination

Not Applicable

City, State

Charlotte, NC

Description of Organization

The Billy Graham Evangelistic Association is a nonprofit organization that directs a range of domestic and international ministries. From its headquarters in Charlotte, N.C., the Billy Graham Evangelistic Association directs a wide range of domestic and international ministries, including: large-scale festivals led by evangelists Franklin Graham and Will Graham; The Billy Graham Library; The Billy Graham Training Center at The Cove, Blue Ridge Broadcasting which houses The Light FM located outside of Asheville, N.C.; SearchforJesus.net, an Internet evangelism project reaching thousands of people for Christ online; and many others through print, television, telephone, radio and the Internet.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based:

  • We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16.
  • We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   Matthew 28:19; John 10:30; Ephesians 4:4-6.
  • We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.  Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
  • We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell.  Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.
  • We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.  John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10.
  • We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  1 Corinthians 15:51-57; Revelation 20:11-15.
  • We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.   1 Corinthians 12:12, 27; Ephesians 1:22-23.
  • We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ.  Matthew 28:18-20; Acts 1:8; Romans 10:9-15;       1 Peter 3:15.
  • We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
  • We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
  • We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

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