Under the general direction of the Chief Technology Officer (CTO), the Systems Administrator provides oversight, technical support, report building, and programming for all the enterprise technology systems of the seminary. Focus is especially dedicated to student information systems (SIS), customer relationship management (CRM) platforms, financial systems, fundraising systems, and communications platforms. The role will coordinate activities on the CTO, COO, and CFO’s behalf as requested. The position will also work independently to identify issues or problems within specific areas, research issues, prioritize tasks, and work with a high degree of confidentiality. Strong customer service mentality is necessary, as the position will interact with internal personnel and external constituents. The job covers the following broad categories:
Business Continuity and Efficiency
- Work independently and collaboratively to ensure core systems are up and running during expected operating hours.
- Ensure backups of core systems are valid and can be recovered.
- Report downtime of systems to internal constituents and vendors as appropriate.
- Review logs to proactively find and prevent problems.
- Apply appropriate security and system patches to maintain operational currency.
- Monitor performance and proactively resolve problems that may degrade system operations and efficiency.
- Assist in the analysis, vetting, and decision making of implementing new systems or integrations with existing systems.
- Assist in the development of business continuity and disaster recovery plans to ensure systems can be restored after a disruption.
- Carry out routine procedures and processes that are necessary for systems operation that cannot be completed by a normal user.
- Review and maintain systems upgrade documentation. Inform personnel of implications of upgrades and changes.
- Thoroughly test upgrades and new code in development and test environments.
- Deploy code changes and upgrades to production environments.
- Define and assign appropriate security roles, groups, and responsibilities within systems to personnel who need access.
- Develop internal documentation on use of systems and processes.
- Provide training to new or existing employees on how systems function.
- Encourage and empower end users to resolve problems through instruction and guidance as appropriate and responsibility requires.
- Have a general understanding and mastery of all functionalities within a system.
- Translate technical and business processes so that end users understand how things work or what is required of them.
- Develop a strong working knowledge of databases and their associated tables and functionalities.
- Receive and respond to help requests from all internal personnel, and to a lesser extent, external constituents such as students or donors.
- Create tickets in vendor helpdesk systems.
- Act as main technical liaison of RTS with vendors.
- Work with vendors on issues that cannot be solved internally.
- Assist with password resets and access challenges.
- Provide step by step instruction on resolving issues or doing tasks appropriately.
- Proactively help with known problems and prepare end users for actions they will need to take.
- Maintain a knowledge base or documentation repository of known and recurring issues.
- Fix and correct data problems that are not resolvable by a normal user.
- Develop processes that automate tasks and procedures within systems.
- Develop and maintain integration process that allow systems to integrate.
- Write queries that can be used for reports or advanced technical or business processes.
- Use reporting tools to craft advanced reports and concepts for other personnel.
- Create data definitions, associations, and relationships in reporting tools for end users to use with click and drag or low-code report building.
- Program custom solutions where no vendor solution is available.
- Maintain legacy systems source code.
Anticipated Percentages of Functions
- 10% – Business Continuity and Efficiency
- 40% – Systems Administration
- 30% – Technical Support
- 20% – Development / Programming / Reporting
Competencies and Skills
- General knowledge and/or expertise in the following technology systems, platforms, languages, or concepts:
- Microsoft SQL Server / SQL
- Windows Server
- Rapid Application Development
- Knowledge in any or all of the following platforms is a bonus:
- Student Information Systems (SIS) as a concept (Ellucian, Jenzabar, Datatel, Sungard, Campus Management, Populi, CAMS, Unit4)
- Blackbaud Raiser’s Edge / Financial Edge
- Microsoft 365
- Azure AD
Education and Experience Requirements
- Bachelor’s or associate degree in a related field
Hours and Benefits
This position is a full-time position. All full-time employees are offered health insurance (if needed) and a retirement plan. Details of all benefits, work hours, holidays, etc. are available in the RTS Operating Manual or contacting our Managing Director of Administrative Services. Salary negotiable depending on education/experience.
Reformed Theological Seminary
Contact Name & Contact Info
Jackson, MS or Ovideo, FL
Description of Organization
Mission: The mission of Reformed Theological Seminary is to serve the church by preparing its leaders, through a program of graduate theological education, based upon the authority of the inerrant Word of God, and committed to the Reformed faith.
Why RTS? Our goal is for RTS employees to have a sense of deep alignment between their work and who they are as an individual. We want each employee to feel a personal connection to their work and a true sense of purpose and calling. Your career at RTS is where your gladness and satisfaction meets our need.Contact Via Email