General Information

Job Title:

IT Support Specialist

Job Description:

Would you enjoy working with individuals and teams in a Christian organization? Are you skilled at providing technical support and teaching others how to use technology? Are you passionate about creating amazing customer experiences? Ligonier Ministries, a Christian non-profit organization, is looking for a talented IT Support Specialist to assist the Infrastructure Services team. Infrastructure Services is responsible for Ligonier’s end-user support, servers, systems, information security, and networks. This role focuses on end-user support, which requires at least a basic technical understanding of the other four domains. In particular, we are looking for someone who truly loves the support side of IT—from troubleshooting to training to writing documentation!

Responsibilities:

  • Support employees on the use of endpoint devices and business applications
  • Monitor and field service requests daily
  • Onboard employees by setting up accounts and devices and by leading tech orientations
  • Help with basic network tasks and the maintenance of various systems
  • Support information security initiatives and regulatory compliance efforts
  • Provide technical support during Ligonier events and conferences
  • Contribute to the technical support Knowledge Base for end-users

Position Qualifications:

Technical Qualifications:
  • 2+ years of experience working in a customer-facing technical support role (Do you have more experience? Consider applying for our Sr. IT Specialist position)
  • Experience supporting macOS, Windows 10, and mobile devices
  • Experience with a broad range of business applications, including video conferencing
  • Experience with AD and Microsoft 365 admin
General Qualifications:
  • Loves God and serves others with outstanding customer service skills
  • Adept at written communication
  • Able to communicate clearly and concisely with technical and non-technical personnel
  • Has a passion for helping teammates and end-users
  • Takes initiative and is capable of making responsible decisions
  • Driven and able to maintain focus in stressful situations
  • Meticulous, adaptable, and resourceful
  • Strong troubleshooting and problem-solving skills
  • Entrepreneurial disposition, always seeking ways to increase efficiency
  • Able to lift heavy objects, climb ladders, and crawl under desks or through tight spaces
  • Agreement with Ligonier’s General Statement of Faith
  • May need to travel up to 10% of the time
This position is located in Lake Mary, Florida.

Application Deadline

Job Type:

Full Time

Salary Range:

TBD

General Information

Church/Organization Name

Ligonier Ministries

Contact Name & Contact Info

(407) 333-4244
jobs@ligonier.org

Industry

Technology

Denomination

Not Applicable

City, State

Sanford, FL

Description of Organization

Ligonier Ministries is an international Christian discipleship organization founded by theologian Dr. R.C. Sproul in 1971 to equip Christians to articulate what they believe and why they believe it, how to live it and how to share it. Proclaiming God's holiness is central to our purpose.  Headquartered in Sanford, FL, we currently have over 150 employees serving our constituents around the world.

Ligonier offers a competitive benefits package for full-time employees including medical, dental, 401K after meeting eligibility and Paid Time Off.

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