Forgotten Passwords

If you forget your password there are two ways to get it reset.  The first is by supplying information in Self-Service to automatically have it reset.  The second is to email the password support email address (password.reset@rts.edu) and answer a set of questions to get your password reset.  The preferred and fastest way will be to use the automated mechanism is Self-Service.  If you choose to email password.reset@rts.edu for help, please supply your first name, last name, date of birth, home campus, and student ID number in the email to help expedite the reset process.  RTS does not have a formal helpdesk and help requests will be answered as quickly as possible during regular business hours.  After hours or weekend requests may not get answered until the next business day.  So it is important to setup a security question and answer to ensure you can reset the password on your own through Self-Service, since reset support is not available 24/7.

Automated Resets: Self-Service

Step 1: Click Forgot My Password

Visit https://selfservice.rts.edu and click "Forgot My Password" below the login boxes on the left of the screen.



Step 2:  Supply User Name

Supply your login username in the text box.  If found, you will get to the next step.  If not, or you forgot, you will have to contact the IT department by phone or email.



Step 3: Answer Security Question

Two scenarios will be possible once you supply your username.  One will let you attempt to reset the password.  The other will require you to contact password reset support.

Scenario A: You are presented a question

Your security question will be presented.  If you supply the correct answer, your password will be emailed to your email on file.  If you do not get it correct or forgot, you will have to contact the IT department by phone or email.



Scenario B: No security question was setup and you see "Enter your new Security Question here" as text instead of a question.

If you see the question displayed as "Enter your new Security Question here" that means no question was setup and you will need to contact password reset support.



Step 4:  Check Your Email

If Step 3 was successful, you check your email for the new password.  You then login to https://selfservice.rts.edu.  You may or may not be prompted to immediately change it.  Refer to step 6 in the above section of this website to manually reset the password.



If all else fails, you will have to contact the password reset support email address.  You will be asked a specific set of questions to verify your identity.  If you are verified by IT personnel, a new password will be given to you. Please supply your student ID, date of birth, home campus, first and last names when emailing.

Manual Resets: Password Reset Email For Help

If you are not able to automatically reset your password or run into problems during the process, you will need to contact the password reset address and supply the requested information to expedite a manual password reset by RTS staff.  Please supply your first name, last name, date of birth, home campus, and student ID number in the email to help expedite the reset process.  RTS does not have a formal helpdesk and help requests will be answered as quickly as possible during regular business hours.  After hours or weekend requests will not get answered until the next business day.  So it is important to setup a security question and answer to ensure you can reset the password on your own through Self-Service, since reset support is not available 24/7.

Password Reset Support Email: password.reset@rts.edu
Supply the following as it appears in the academic database in the message you send to support:

First Name
Last Name
Date of Birth
Student ID Number
Home Campus

Password Reset Tips

To help with account creation and password resets in Self-Service, I wanted to pass along a few helpful points that many folks are commonly running into today.

#1 - Initial Password Entry: When you have requested your Self-Service account, the password will be very complex unfortunately.  If you have trouble typing the password, you may want to copy/paste the password.  If you do this, be careful with the characters you select in the email.  The operating system, when double clicking, has a tendency to select additional blank spaces that are not part of the password.  Click and drag very slowly across the characters and ensure there is no space selected after the final character of the password.

#2 - Password Keychains / Browser Saved Passwords:  Many browsers will ask you to save the password you have typed so that you never have to type it again.  If you have previously used this feature for Self-Service, you should consider deleting the old values from your browser or keychain application.  This has caused many folks to not be able to set a new password or security question and answer today because the browser is loading an older and invalid password.  To review and delete the previously saved passwords, please see the below options for your browser.

In Firefox:  Options --> Options --> Security Tab --> Saved Passwords...

In Chrome: Menu --> Settings --> Show Advanced Settings --> Passwords and forms --> Manage passwords

In Internet Explorer: Control Panel --> Credential Manager

In Safari: Menu --> Settings --> Passwords (or Auto-fill under older versions)

If you use 3rd party password vaults, you will need to review and modify those as well.

#3 - Password Strength: The system will require you to use a strong password with letters, numbers, and special characters.  Be prepared to input an appropriate password.

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